At Aurovik, we strive to deliver your orders safely, efficiently, and as quickly as possible. This Shipping Policy outlines our shipping procedures, estimated delivery timelines, shipping charges, and other important information regarding the delivery of your order.

Shipping Overview

We currently deliver across most serviceable locations within India through trusted courier and logistics partners. Shipping options, delivery timelines, and availability may vary depending on your location, product availability, and operational conditions.

Order Processing

All orders are generally processed within 1–2 business days after successful payment confirmation and order verification.

During sale periods, festive seasons, public holidays, high order volumes, or unforeseen operational circumstances, processing times may be slightly extended. In such cases, we will make reasonable efforts to keep you informed.

Shipping Options & Charges

Aurovik offers multiple shipping options based on your location, serviceability, and product availability.

Standard Shipping

We offer Standard Shipping across most serviceable locations within India.

Shipping Charge: ₹99 on orders below ₹1499
Free Shipping: On prepaid orders above ₹1499

Estimated Delivery: 3–7 Business Days after dispatch

For major metro cities, delivery is usually completed within 3–5 Business Days after dispatch.

Express Delivery (Delhi NCR)

Customers located in selected Delhi NCR locations may be eligible for Express Delivery.

Express Shipping Charge: ₹299
Estimated Delivery: 2–3 Business Days after dispatch

Availability is subject to stock availability and courier serviceability.

Rush Shipping

Rush Shipping is available for selected products and serviceable locations.

Rush Shipping Charge: ₹349

Rush orders are prioritized for faster processing and delivery. Availability may vary based on location and operational capacity.

Cash on Delivery (COD)

Cash on Delivery (COD) may be available on selected products and serviceable pin codes.

COD Handling Charge: ₹149 per order.

To enjoy faster order processing and exclusive savings, we recommend choosing prepaid payment methods whenever possible.

Prepaid Order Benefits

Customers choosing prepaid payment methods may be eligible for exclusive discounts and promotional offers.

Current offers may include:

• Orders above ₹1,500 – ₹100 OFF

• Orders above ₹2,000 – ₹150 OFF

• Orders above ₹2,500 – ₹200 OFF

New customers may also receive 20% OFF up to ₹200 on their first prepaid order, subject to ongoing promotional campaigns.

Return to Origin (RTO)

If an order is returned due to customer-related reasons, including incorrect address details, customer unavailability, refusal to accept delivery, or failure to respond to courier communication, a ₹250 reshipping charge may apply before the order can be shipped again.

Self-Shipping

If reverse pickup service is unavailable in your area, customers may be required to self-ship approved return or exchange products to our designated return address. Detailed instructions will be shared by our Customer Support Team.

Order Cancellation

Orders may be cancelled only before they enter the processing stage. Once an order has been processed or dispatched, cancellation requests may not be accepted.

Aurovik reserves the right to cancel any order due to stock unavailability, payment verification issues, pricing errors, suspected fraudulent activity, or operational limitations.

Payment Overcharge Protection

In the unlikely event of duplicate payment, excess payment, or payment processing errors, the excess amount will be refunded to the original payment method after successful verification.

Important Notes

Shipping timelines are estimates and may vary due to weather conditions, courier delays, public holidays, operational constraints, or regional serviceability limitations.

For return and exchange-related terms, please refer to our Refund, Return & Exchange Policy.

Estimated Delivery Time

Once dispatched, most orders are delivered within 3–7 business days after dispatch depending on the destination.

Delivery timelines are estimates only and may vary due to factors beyond our control, including courier delays, weather conditions, public holidays, regional restrictions, or operational disruptions.

Orders to remote or non-metro locations may require additional delivery time.

Order Tracking

Once your order has been shipped, you will receive tracking details via email, SMS, WhatsApp, or through your registered account.

Tracking information generally becomes active within 24 hours after dispatch.

Delivery Attempts

Our courier partners usually make multiple delivery attempts before returning a shipment.

If delivery cannot be completed due to customer unavailability, incorrect address details, refusal of delivery, or failure to respond to courier communication, the shipment may be returned to our warehouse.

Failed Deliveries & Return to Origin (RTO)

Orders returned to us due to customer-related reasons, including incorrect address information, unavailable recipient, or refusal of delivery, may be subject to additional reshipping charges before the order can be dispatched again.

Aurovik reserves the right to cancel repeated RTO orders or restrict Cash on Delivery services for future purchases where necessary.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact details during checkout.

Aurovik shall not be responsible for delivery failures, delays, or losses resulting from incorrect, incomplete, or outdated information provided by the customer.

Once an order has been dispatched, shipping details may not always be modified.

Damaged or Tampered Packages

If you receive a package that appears damaged, opened, or tampered with, we recommend refusing delivery whenever possible.

If the package has already been accepted, please contact us within 24 hours of delivery and provide clear photographs of the package and product. An unboxing video may be requested to assist with verification.

Shipping Delays

While we make every effort to meet estimated delivery timelines, delays may occasionally occur due to circumstances beyond our reasonable control, including courier disruptions, weather conditions, natural disasters, government restrictions, transportation issues, public holidays, or periods of exceptionally high demand.

Aurovik shall not be held liable for delays arising from such circumstances; however, we will always work with our delivery partners to resolve issues and keep customers informed.

International Shipping

At present, Aurovik ships only within India. International shipping services are not currently available.