OUR COMMITMENT TO YOUR PRIVACY

Who We Are

Aurovik is an online fashion brand committed to protecting your privacy and handling your personal information responsibly.

What Information We Collect

When you shop with us, create an account, contact our support team, or browse our website, we may collect information such as your name, email address, phone number, shipping and billing details, order history, and certain technical information related to your device and website usage.

Why We Collect Your Information

We collect and process your information to provide our services, fulfill orders, manage payments, improve your shopping experience, provide customer support, prevent fraud, and comply with legal obligations.

Who We Share Your Information With

We may share limited information with trusted service providers such as payment processors, shipping partners, website hosting providers, analytics services, and legal authorities where required by law. We never sell your personal information.

Your Privacy Rights

You may request access to, correction of, or deletion of your personal information. You may also opt out of marketing communications at any time by contacting us.

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1. Information We Collect

When you interact with Aurovik, we may collect personal information including your name, email address, phone number, billing and shipping address, order details, account information, and communications with our customer support team.

We may also automatically collect technical information such as your IP address, browser type, device information, operating system, pages viewed, and website activity to improve the performance and security of our website.

We do not store complete debit card details, credit card details, UPI PINs, CVV numbers, or other sensitive payment credentials.

2. How We Use Your Information

Your information helps us process and deliver orders, manage payments, handle returns and exchanges, provide customer support, improve our products and services, personalize your experience, maintain website security, prevent fraudulent activities, and comply with legal requirements.

Where permitted by law, we may also use your information to send updates about new arrivals, special offers, and promotional campaigns. You may unsubscribe from these communications at any time.

3. Sharing Your Information

Aurovik does not sell personal information.

We may share information with carefully selected third-party service providers who help us operate our business, including payment gateways, shipping and logistics partners, website hosting providers, analytics services, and customer support platforms. Information may also be disclosed where required by law or to protect our legal rights.

4. Cookies Policy

Our website uses cookies and similar technologies to improve functionality, remember your preferences, analyze website traffic, and enhance your shopping experience.

Cookies may help us understand how visitors use our website so we can improve performance and provide more relevant content and promotions.

You can manage or disable cookies through your browser settings. Please note that some features of the website may not function properly if cookies are disabled.

5. Data Security

We use appropriate technical, administrative, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or misuse. While we strive to maintain high security standards, no method of internet transmission or electronic storage can guarantee complete security.

6. Data Retention

We retain personal information only for as long as necessary to fulfill orders, provide customer support, comply with legal obligations, resolve disputes, and prevent fraud.

7. Your Rights

Subject to applicable laws, you may request access to your personal information, correction of inaccurate information, deletion of personal data, withdrawal of marketing consent, or information regarding how your data is used.

8. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time. Any changes will be posted on this page together with the revised effective date.