Exchange, Return & Refund
At AUROVIK, customer satisfaction is important to us. Every product is carefully checked before dispatch. If you receive a defective, damaged, incorrect, or unsuitable-size product, we are here to assist you.
Exchange & Return Policy at a Glance
Request Window: All return and exchange requests must be submitted within 3 days (72 hours) of delivery.
Refund Options: For eligible and approved returns, customers may choose Aurovik Store Credit/Gift Card or a refund to the original payment method, subject to the applicable deductions mentioned below.
Exchange: One free size exchange is available, subject to stock availability.
Eligible Reasons: Wrong product, damaged product, manufacturing defect, or size exchange.
Non-Eligible Reasons: Change of mind, personal preference, minor colour variations due to screen settings, or products showing signs of use.
1.Size Exchange Policy
We offer one free size exchange subject to stock availability. Customers may request a different size of the same product within the allowed exchange window.
The first size exchange is completely free.
If a customer requests a second size exchange for the same order, an exchange fee applicable.
If the requested size is unavailable, AUROVIK will provide a 100% refund of the eligible product value to the original payment method, with no deductions
All exchange requests must be submitted within 3 days (72 hours) of delivery.
Product-to-product exchanges or style changes are not permitted under the size exchange policy.
Important
The product must be returned in its original, unused, unwashed, unworn, and undamaged condition, with all original tags, labels, packaging, and accessories intact.
2.Return & Refund Policy
Return Window
- Return requests must be submitted within 3 days (72 hours) of delivery.
- Requests submitted after this period will not be accepted.
Return Eligibility
- Products must be unused, unworn, unwashed, and undamaged, with all original tags attached.
- All returned products are subject to a quality check before approval.
Refund Options
- Store Credit/Gift Card: Full actual amount paid will be issued. No shipping or reverse-shipping charges will be deducted.
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Original Payment Method:
Easy Returns & 100% Refund
Shop with confidence! Eligible returns receive a 100% refund of the product amount, subject to our Return & Refund Policy. Your satisfaction is our priority. ✨
Return Limit
- One return is allowed per order.
- Once a return has been processed, a second return request for the same order will not be accepted.
Refund Processing
- Approved refunds will be processed within 5-7 business days after the returned product passes the quality check.
- Aurovik reserves the right to reject returns that do not meet the above conditions.
3. Damaged, Defective or Incorrect Product
If you receive a damaged, defective, missing, or incorrect item, please notify us within 72 hours of delivery.
To process your request, we may require:
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Order number/Tracking Number
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Clear product photographs
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Packaging photographs
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Unboxing video (recommended)
After verification, we may offer a replacement, size exchange, Store Credit, or Gift Card, depending on product availability.
4. Sale & Promotional Orders
Products purchased during special sales, promotional campaigns, clearance events, or using significant discount codes may not be eligible for return.
Size exchanges for sale products may be permitted only if stock is available.
Please review product descriptions and size information carefully before placing discounted orders.
5. Non-Returnable Products
For hygiene, customization, and operational reasons, the following categories are not eligible for return or exchange:
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Gift Cards
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Customized or personalized products
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Final sale or clearance products
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Products returned without original tags
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Products showing signs of wear, washing, damage, alteration, perfume, makeup, or misuse
Aurovik reserves the right to reject returns that do not meet our quality standards.
6. Reverse Pickup & Self Shipping
Where reverse pickup service is available, our logistics partner will arrange product collection.
In locations where reverse pickup is unavailable, customers may be requested to self-ship the product to our designated return address. In such cases, tracking information must be shared with our support team for verification.
7. Quality Inspection
All returned products undergo a quality inspection upon arrival at our warehouse.
Returns may be rejected if products are found to be used, damaged, altered, washed, missing tags, or inconsistent with the approved return request.
The decision of Aurovik's quality inspection team shall be final.
8. Order Cancellation
Orders can only be cancelled before they enter the processing stage.
If a cancellation request is approved before processing, the full amount paid will be refunded to the original payment method. No shipping or return charges will be deducted.
Once an order has been processed, packed, or dispatched, it cannot be cancelled.
Cancellation requests must be made as soon as possible after placing the order.
Please note: Cancellation requests must be made promptly. Once an order moves into processing, we cannot guarantee that the cancellation request can be accommodated.
9. Processing Timeline
Returns, exchanges, and Store Credit/Gift Card issuance are generally processed within 3–7 business days after the returned product is received and successfully passes the quality inspection.
Processing times may be extended during peak seasons, promotional sales, public holidays, unforeseen circumstances, or courier delays.
10. Contact Us
For return, exchange, or refund assistance, please contact:
Aurovik
Email: hello@aurovik.in
Phone / WhatsApp: +91 8076962691
Website: aurovik.in
Our customer support team will be happy to assist you.