Exchange, Return & Refund

 

At Aurovik, customer satisfaction is important to us. We carefully inspect every product before dispatch; however, if you receive a defective, damaged, incorrect, or unsuitable size item, we're here to help. Please read this policy carefully before placing an order.

Exchange & Return Policy at a Glance

Exchange/Return Request Window: Within 2 to 3 days (48 to 72 working hours) of delivery.

Refund Method: At Aurovik, we do not process monetary refunds. For eligible and approved returns, customers will receive the refund as Store Credit or an Aurovik Gift Card, allowing them to shop any product of their choice on a future order.

Exchange Availability: Size exchanges are available subject to stock availability.

Eligible Reasons: Wrong product, damaged product, manufacturing defect, or size exchange request.

Non-Eligible Reasons: Change of mind, personal preference, minor colour variations due to screen settings, or products showing signs of use.

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1. Exchange & Return Eligibility

To be eligible for a return or exchange, products must be unused, unwashed, unworn, undamaged, and returned with all original tags, labels, packaging, and accessories intact.

For hygiene and quality reasons, products that are stained, altered, washed, damaged after delivery, or returned without original tags may not qualify for return or exchange.

Return or exchange requests must be submitted within 3 days (72 hours) from the date of delivery.

2. Size Exchange Policy

We offer size exchanges subject to stock availability. Customers may request a different size of the same product within the allowed return window.

If the requested size is unavailable, Aurovik may issue Store Credit or a Gift Card equivalent to the product value.

Product-to-product exchanges or style changes are not permitted under the size exchange policy.

A nominal reverse shipping or exchange fee may apply where applicable.

3. Damaged, Defective or Incorrect Product

If you receive a damaged, defective, missing, or incorrect item, please notify us within 72 hours of delivery.

To process your request, we may require:

• Order number

• Clear product photographs

• Packaging photographs

• Unboxing video (recommended)

After verification, we may offer a replacement, size exchange, Store Credit, or Gift Card, depending on product availability.

4. Refund Policy

Aurovik does not provide refunds to the original payment method. Approved returns are refunded only through:

• Store Credit

• Gift Card

Refunds will not be issued to bank accounts, UPI IDs, cards, wallets, or the original payment method.

Store Credit or Gift Cards may be used for future purchases on our website.

5. Store Credit & Gift Card Terms

Store Credit or Gift Cards issued against approved returns shall remain valid for 360 Days from the date of issue.

These credits are non-transferable, non-refundable, and cannot be exchanged for cash. Aurovik reserves the right to modify usage conditions where necessary.

6. Sale & Promotional Orders

Products purchased during special sales, promotional campaigns, clearance events, or using significant discount codes may not be eligible for return.

Size exchanges for sale products may be permitted only if stock is available.

Please review product descriptions and size information carefully before placing discounted orders.

7. Non-Returnable Products

For hygiene, customization, and operational reasons, the following categories are not eligible for return or exchange:

• Gift Cards

• Customized or personalized products

• Final sale or clearance products

• Products returned without original tags

• Products showing signs of wear, washing, damage, alteration, perfume, makeup, or misuse

Aurovik reserves the right to reject returns that do not meet our quality standards.

8. Reverse Pickup & Self Shipping

Where reverse pickup service is available, our logistics partner will arrange product collection.

In locations where reverse pickup is unavailable, customers may be requested to self-ship the product to our designated return address. In such cases, tracking information must be shared with our support team for verification.

9. Quality Inspection

All returned products undergo a quality inspection upon arrival at our warehouse.

Returns may be rejected if products are found to be used, damaged, altered, washed, missing tags, or inconsistent with the approved return request.

The decision of Aurovik's quality inspection team shall be final.

10. Order Cancellation

How can I cancel my order?

At Aurovik, we begin processing orders shortly after they are placed. For this reason, order cancellations are generally not possible.

If your order has not entered the processing stage, you may contact our support team. If the request is approved, the order value will be issued as an Aurovik Store Credit or Gift Card. Refunds to the original payment method are not available.

Once an order has been processed, packed, or dispatched, it cannot be cancelled.

For assistance, please contact us at hello@aurovik.in.

11. Processing Timeline

Returns, exchanges, and Store Credit issuance are generally completed within 7–14 business days after the returned product is received and successfully passes quality inspection.

Processing times may extended during peak seasons, sales events, public holidays, or due to courier delays.

12. Contact Us

For return, exchange, or refund assistance, please contact:

Aurovik
Email: hello@aurovik.in
Phone / WhatsApp: +91 8076962691
Website: aurovik.in

Our customer support team will be happy to assist you.